Q1. What is the normal process for ordering a staircase?

  1. Contact Gowling Stairs and/or send through your plans with your specifications
  2. If you are unsure of your requirements please visit our showroom for technical advice from one of our Consultants
  3. If you do not have plans, one of our expert site consultants may be able to visit the site of your project to go through your specifications
  4. Gowling Stairs will provide a quotation based on your plans and requirements
  5. Once the quotation is signed along with our terms and conditions and returned to Gowling Stairs an order will be placed
  6. One of our site measurers will perform a measure at frame stage. One week notice is generally required for a site measure to occur.
  7. A secondary measure may be required if any changes/alterations were requested to be made by our site consultant
  8. A sketch of the stair layout will usually be sent to the owner for approval if required
  9. The staircase will be placed into production once an accurate indication of when plasterboard will be 100% complete and thus ready for staircase installation
  10. Installation will usually take place within one day however larger jobs may spread out over a few days.

Q2. What is the cost of an average staircase?

This is a commonly asked question. A staircase can vary significantly from $2,000 to $50,000 based on the selection of material and labour involved in the manufacture. Most customers generally spend between $3,000 - $4,000. All projects are quoted individually and we can always provide advice on the most cost efficient design for your property.

Q3. How long does it take to install a staircase?

Most staircases can be installed within a day and larger jobs may spread out over two days. It is important to note that staircases cannot be walked on for 24 hours after installation in order for glue to dry.

Q4. Will my stair squeak and/or creak?

Staircases will never creak/squeak if they are installed correctly and fitted with the appropriate amount of wedges and glue blocks. It is always recommended that staircases are not walked on 24 hours after installation to allow the glue to dry. In the event that creaking occurs, this can generally be easily fixed with additional/replacement wedges and glue blocks.

Q5. Can you install glass balustrading?

Gowling Stairs has a wide range of glass balustrading. Please browse through our website for further or contact us for additional options.

Q6. Can you repair/renovate existing staircases or replace balustrading?

Repairing and/or renovating staircases can be a complicated job based on many factors. We review each request on an individual basis.

Q7. What sort of timber do you use?

We use a wide range of timbers such as MDF, Pine, Victorian Ash and Tasmanian Oak. We manufacture staircases with a significant amount of Exotic Timbers such as Spotted Gum, Blackbutt, Sydney Blue Gum, American Oak and Brushbox. Please browse our website for further options or alternatively contact us if the timber you require is not displayed.  Our showroom also contains samples of each species. It is important to note that we only supply select grade timber with our hardwood and we do not use veneered timber.

Q8. I want to lay tiles/flooring over my staircase. Is this possible?

We can provide a staircase made from Pine or MDF which is suitable to lay material over.

Q9. Do you work outside Mebourne?

We service all of Victoria and even service a number of clients in New South Wales.

Q10. What information do you need to provide me with a quote?

We require ground floor plans, first floor plans, specifications and staircase detail (if available).